Terms & Conditions

Marketplace Sales

SQUATCH IT LTD sells products through third-party marketplaces including Vinted, eBay and Etsy. Orders placed through those platforms are also subject to the terms, buyer protections and policies of the relevant marketplace.

Customer Support

If you bought from us through a marketplace, please use the messaging system on that marketplace for support, returns, delivery issues or order questions. This helps us verify your order and respond efficiently.

Returns And Refunds

Returns and refunds follow the policies of the platform where the order was placed. Please check the relevant marketplace order page for the available options and timeframes.

Product Information

Product descriptions, photographs and condition notes are provided as accurately as possible. For second-hand items, reasonable signs of previous use may be present and will be described where practical.

Contact

For general enquiries, contact hello@squatchit.co.uk.